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winForce Support
The
WinForce Support team is dedicated to providing superior service to our
clients. Telephone support is available at (480) 368-1555 from 8:00 a.m.
- 5:00 p.m. PT Monday through Friday. You can also submit questions to support@winforcetech.com.
Questions received by e-mail Monday through Thursday are answered by the
end of the next business day. Questions received Friday, Saturday, or
Sunday are answered by the end of business the following Monday (unless
it's a holiday). Typically, your e-mail message will result in a phone
call from our support team to ensure we understand the question and/or
to ensure that we are clear in communicating the answer to your
question.
Supplemental
Support Plan
The
most effective and affordable method of acquiring telephone support is
to purchase our supplemental support offering.
Twelve
months of phone support (up to 4 hours of support time) for WinForce is
available for $99 per license when purchased as you initially acquire
your WinForce licenses and for $149 per license thereafter. When your
first 12 months (or 4 hours) of support have lapsed, you may purchase an
additional 12 months (or 4 hours) of support for $99 per license.
Per
Incident Support
You
can still receive personal service from our technical support staff even
if you prefer to pay for help only as you need it. You can pay a flat
fee that covers all of the support that you need for a particular
incident. The fee per incident is $50. This fee must be paid by credit
card at the time support is requested. Call (480) 368-1555.
If
you e-mail a support question, we will review the question to determine
whether it can be answered meaningfully in a concise reply. If it can,
we will respond by e-mail at no-charge. However, typically our support
team must talk with you in order to properly determine the situation and
sufficiently answer your questions. If this is the case, we will e-mail
you explaining this fact and ask you to call us to pay for a support
incident or sign-up for our supplemental support plan.
Emergency
and After Hours Support
The
WinForce support team is available day or night to provide unparalled
support. In order to provide this enhanced service, an additional fee of
$99 is assessed for each after hours support call. This fee must be paid
by credit card at the time support is requested. Call (480) 368-1555.
winForce Support
8350 E. McDonald Dr., Suite C
(480) 368-1555
(480) 368-1211 FAX
support@winforcetech.com